Shipping policy

At NEVERGROWN, we take care to pack your collectibles securely for delivery.

Shipping Destinations & Charges

We ship to destinations available at checkout. Free shipping applies to products and destinations advertised as eligible. Any applicable shipping charges will be displayed before you complete your purchase.

Estimated Delivery Time

Shipping typically takes 7–12 business days after dispatch. This is an estimate rather than a guaranteed delivery date and does not include order preparation time.

Any additional preparation time or pre-order schedule will be stated on the product page or communicated to you before dispatch.

Delivery times may vary depending on your location, customs clearance, public holidays, weather and courier operations. If we become aware of a significant delay, we will contact you.

Order Tracking

Once your order has been dispatched, we will email your tracking details. Tracking updates may take time to appear while the courier processes your parcel.

If your order has not arrived within the estimated delivery period, contact nevergrownhq@gmail.com with your order number so we can investigate.

Delivery Details

Please provide a complete and accurate delivery address, contact number and any information needed for delivery.

If you need to change your address, contact us promptly. Changes may not be possible after dispatch.

If a parcel is returned because of an incorrect address or an uncollected delivery, we will contact you to discuss the available options. Any applicable redelivery charges will be explained before reshipping.

Customs, Duties & Taxes

Free shipping does not automatically include import duties, taxes or customs clearance charges. Whether these charges are included or payable separately will be stated at checkout or communicated before purchase.

Customs processing may extend the estimated delivery time.

Damaged, Missing or Incorrect Deliveries

If your item arrives damaged or incorrect, please contact us as soon as reasonably possible with your order number and photographs of the item and packaging, where available. Keep the packaging if possible to help with the investigation.

If tracking shows delivery but you cannot locate your parcel, check with household members, building reception and any designated delivery location, then contact us for assistance.

We will work with the courier to investigate missing deliveries and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable consumer law.